Effective Date: March 14, 2021

Privacy Policy

Privacy

This Privacy Statement sets out our general policy in relation to our privacy obligations to you and our management of personal information collected, used or disclosed as a result of your use of this site. We believe that our Privacy Policy complies with the requirements of the Privacy Act 1988 (Cth) which incorporates the amendments made to it by the Privacy Amendment (Private Sector) Act 2000 (Cth).

We respect your privacy and recognises your right to protection of all personal information you provide us with, including your name, address, telephone number, fax number and e-mail address. The personal information we collect about you is used by us:

  • To provide you with information that you have requested and to keep you updated with new information and specials from time to time.
  • To communicate with you generally if required.
  • To enable us to ship the products to you that you have purchased from us.
  • To enable us to enter you into the special promotions and or surveys organized by us from time to time.

We guarantee that we protect the information collected from you and will not disclose or sell any personal information collected from you.

Please note that we are not responsible for the content or privacy practices of any websites that may be linked to this page.

Further information

Please call our Head Office in Australia +61 2 6452 0313 between 9 am and 4.30 pm AEST Monday to Friday or e-mail us at This email address is being protected from spambots. You need JavaScript enabled to view it. or This email address is being protected from spambots. You need JavaScript enabled to view it. if you require further information on privacy. Or you can obtain further general information about privacy protection from the Office of the Federal Privacy Commissioner by:

  • Calling their Privacy Hotline on 1300-363-992, or
  • Visiting their web site at www.privacy.gov.au, or
  • Writing to: The Federal Privacy Commissioner GPO Box 5218 Sydney NSW 1042

Contact Details

The Monaro Post 59 Vale Street COOMA NSW 2630 AUSTRALIA +61 2 6452 0313 This email address is being protected from spambots. You need JavaScript enabled to view it.

ABN: 34121288060

What is Personal Information?

When used in this policy, the term “personal information” has the meaning given to it in the Act. In general terms, it is any information that can be used to personally identify you. This may include (but is not limited to) your name, age, gender, postcode and contact details (including phone numbers and email addresses) and possibly financial information, including your credit card, direct debit or PayPal account information. If the information we collect personally identifies you, or you are reasonably identifiable from it, the information will be considered personal information.

What Personal Information Do We Collect and Hold

We may collect the following types of personal information:

  • name;
  • mailing or street address;
  • email address;
  • telephone number;
  • age or birth date;
  • profession, occupation or job title;
  • details of the products and services you have purchased from us or which you have enquired about, together with any additional information necessary to deliver those products and services and to respond to your enquiries;
  • any additional information relating to you that you provide to us directly through our websites or indirectly through use of our website or online presence through our representatives or otherwise; 
  • information you provide to us through our service centre, customer surveys or visits by our representatives from time to time.
Cookies

In some cases we may also collect your personal information through the use of cookies and other tracking devices. When you access our website, we may send a “cookie” (which is a small summary file containing a unique ID number) to your computer. This enables us to recognise your computer and greet you each time you visit our website, without bothering you with a request to register or log-in. It also helps us keep track of products or services you view, so that we can send you news about those products or services. We also use cookies to measure traffic patterns, to determine which areas of our websites have been visited, and to measure transaction patterns in the aggregate. We use this to research our users’ habits so that we can improve our online products and services. If you do not wish to receive cookies, you can set your browser so that your computer does not accept them. We may also log IP addresses (the electronic addresses of computers connected to the internet) to analyse trends, administer the website, track user movements, and gather broad demographic information.

We may also collect anonymous data (which is not personal information) relating to your activity on our websites (including IP addresses) via cookies, or we may collect information from you in response to a survey. We generally use this information to report statistics, analyse trends, administer our services, diagnose problems and target and improve the quality of our products and services. To the extent this information does not constitute personal information because it does not identify you or anyone else, the Australian Privacy Principles do not apply and we may use this information for any purpose and by any means whatsoever.

How We Collect Personal Information

We collect your personal information directly from you unless it is unreasonable or impractical to do so. We do this in ways including: 

  • through your access and use of our website, apps or sending SMS/MMS to us;
  • through someone else who has provided us with your information (e.g. a gift subscription);
  • during conversations between you and our representatives; and
  • when you complete an application or purchase order.

We may also collect personal information from third parties including:

  • third party companies such as credit reporting agencies, law enforcement agencies and other government entities;
  • advertisers;
  • mailing lists;
  • recruitment agencies;
  • contractors and business partners.
Why Do We Collect, Hold, Use and Disclose Personal Information

The primary purpose for which we collect information about you is to enable us to perform our business activities and functions and to provide the best possible quality of customer experience. We collect, hold, use and disclose your personal information for the following purposes:

  • to provide products and services to you;
  • to provide you with news, information or advice about our existing and new products and services;
  • to communicate with you, including but not limited to, by email, mail, SMS or telephone;
  • to manage and enhance our products and services;
  • to personalise and customise your experience;
  • to provide you with access to protected areas of our websites;
  • to conduct competitions or promotions on behalf of Fairfax and selected third parties;
  • to verify your identity;
  • to provide as part of business data to third parties if you have authorised us to do so;
  • to conduct business processing functions for operation of our websites or our business;
  • for our administrative, marketing (including direct marketing), promotional, planning, product/service development, quality control and research purposes, or those of our contractors or external service providers;
  • to provide your updated personal information to us, our contractors or external service providers;
  • to investigate any complaints about or made by you, or if we have reason to suspect that you are in breach of any of our terms and conditions or that you are or have been otherwise engaged in any unlawful activity; and/or
  • as required or permitted by any law (including the Privacy Act).

Your personal information will not be shared, sold, rented or disclosed other than as described in this Privacy Policy.