This Privacy Statement sets out our general policy in relation to our privacy obligations to you and our management of personal information collected, used or disclosed as a result of your use of this site. We believe that our Privacy Policy complies with the requirements of the Privacy Act 1988 (Cth) which incorporates the amendments made to it by the Privacy Amendment (Private Sector) Act 2000 (Cth).
We respect your privacy and recognises your right to protection of all personal information you provide us with, including your name, address, telephone number, fax number and e-mail address. The personal information we collect about you is used by us:
We guarantee that we protect the information collected from you and will not disclose or sell any personal information collected from you.
Please note that we are not responsible for the content or privacy practices of any websites that may be linked to this page.
Further information
Please call our Head Office in Australia +61 2 6452 0313 between 9 am and 4.30 pm AEST Monday to Friday or e-mail us at This email address is being protected from spambots. You need JavaScript enabled to view it. or This email address is being protected from spambots. You need JavaScript enabled to view it. if you require further information on privacy. Or you can obtain further general information about privacy protection from the Office of the Federal Privacy Commissioner by:
Contact Details
The Monaro Post 59 Vale Street COOMA NSW 2630 AUSTRALIA +61 2 6452 0313 This email address is being protected from spambots. You need JavaScript enabled to view it.
ABN: 34121288060
When used in this policy, the term “personal information” has the meaning given to it in the Act. In general terms, it is any information that can be used to personally identify you. This may include (but is not limited to) your name, age, gender, postcode and contact details (including phone numbers and email addresses) and possibly financial information, including your credit card, direct debit or PayPal account information. If the information we collect personally identifies you, or you are reasonably identifiable from it, the information will be considered personal information.
We may collect the following types of personal information:
In some cases we may also collect your personal information through the use of cookies and other tracking devices. When you access our website, we may send a “cookie” (which is a small summary file containing a unique ID number) to your computer. This enables us to recognise your computer and greet you each time you visit our website, without bothering you with a request to register or log-in. It also helps us keep track of products or services you view, so that we can send you news about those products or services. We also use cookies to measure traffic patterns, to determine which areas of our websites have been visited, and to measure transaction patterns in the aggregate. We use this to research our users’ habits so that we can improve our online products and services. If you do not wish to receive cookies, you can set your browser so that your computer does not accept them. We may also log IP addresses (the electronic addresses of computers connected to the internet) to analyse trends, administer the website, track user movements, and gather broad demographic information.
We may also collect anonymous data (which is not personal information) relating to your activity on our websites (including IP addresses) via cookies, or we may collect information from you in response to a survey. We generally use this information to report statistics, analyse trends, administer our services, diagnose problems and target and improve the quality of our products and services. To the extent this information does not constitute personal information because it does not identify you or anyone else, the Australian Privacy Principles do not apply and we may use this information for any purpose and by any means whatsoever.
We collect your personal information directly from you unless it is unreasonable or impractical to do so. We do this in ways including:
We may also collect personal information from third parties including:
The primary purpose for which we collect information about you is to enable us to perform our business activities and functions and to provide the best possible quality of customer experience. We collect, hold, use and disclose your personal information for the following purposes:
Your personal information will not be shared, sold, rented or disclosed other than as described in this Privacy Policy.
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